Shipping policy

Last updated: October 23, 2026

Privacy Policy · Terms of Service · Returns & Refunds · Shipping · Subscriptions & Cancellation · Contact

Shipping charges

Free shipping is currently applied automatically to eligible orders and available delivery destinations, including the monthly subscription offer. Check that the shipping discount and final total appear before completing payment. Free shipping does not include import duties or taxes unless checkout expressly says they are included. If any special service carries an additional charge, it will be shown before payment.

Available destinations

Our current checkout shipping zones cover Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States.

Availability can vary by product, postcode, carrier and import restrictions. A country appearing in the selector does not mean every product can be delivered to every address. If checkout cannot offer delivery, contact us before ordering. We will not ship a product where its sale or import is prohibited. If an accepted order cannot be fulfilled to your address, we will contact you and refund the unfulfilled goods.

Processing and delivery estimates

FEMM+ Neck Moisturizing Cream to the United States: the supplier's current estimate is approximately 1–3 days for processing plus 8–15 days in transit, approximately 9–18 days overall. This is a supplier estimate rather than a guaranteed arrival date; some orders take longer. Orders are processed subject to payment approval and product availability.

Other destinations or products: delivery times depend on the product, destination and available shipping route. Please email info@suplilabs.com with your country, postcode and product before purchase for the current estimate if it is not displayed at checkout. The US estimate must not be treated as a worldwide delivery estimate.

Shipping is arranged through fulfilment partners and may originate outside your country. Customs checks, public holidays and carrier disruptions can affect timing. Items may arrive in separate parcels; we will not add an undisclosed shipping charge after purchase.

Order updates and tracking

We send order communications to the email address provided at checkout. When tracking is supplied by the carrier or fulfilment partner, we will provide it with the shipping update. Tracking can take time to show its first scan. Contact us with your order number for help with an update, missing tracking or delivery concern.

Delays and your choices

If we cannot dispatch within the timeframe promised for your order, we will notify you, provide a revised estimate where available, and offer the choice to agree to the delay or cancel unshipped goods for a prompt refund. Where US law applies and no dispatch timeframe was stated, we will follow its 30-day shipment rule. We will obtain consent to delays where required and will not treat silence as consent when the law requires an affirmative response.

Contact us if your parcel is overdue, damaged, lost or marked delivered but not received. We will investigate and provide the appropriate replacement or refund where goods are not supplied. See our Returns & Refunds Policy.

Customs, duties and taxes

Review checkout to see which taxes or duties are collected. If import charges are not included, destination authorities or the carrier may charge them to you before delivery. Customs processing time is outside the transit estimate. Contact us before purchase if you need clarification on the route or import costs. This does not remove our responsibility to provide lawful, accurately described goods or comply with applicable consumer law.

Address changes and failed delivery

Check your address, postcode and contact details carefully. Tell us immediately if they need changing. Changes may not be possible after dispatch. If a parcel returns because of an incorrect address or unsuccessful delivery attempts, contact us to agree on redelivery or the appropriate refund. Any proposed redelivery cost will be disclosed before you agree; your statutory rights remain unaffected.

Support

Suplilabs, Inc., trading as SupliLabs
1111B S Governors Ave, STE 39696
Dover, DE 19904, United States

Email: info@suplilabs.com
WhatsApp customer support: +27 83 730 0846 (South Africa; messaging support)
Website: suplilabs.com

This is our business correspondence address, not a walk-in shop or a return warehouse. Please request return instructions before sending goods.