Cancellation policy
Last updated: October 23, 2026
Privacy Policy · Terms of Service · Returns & Refunds · Shipping · Subscriptions & Cancellation · Contact
One-time purchases and subscriptions
One-time purchases are charged once. A subscription starts only when you select a subscription purchase option and agree to its recurring terms at checkout. Buying a product, accepting an email offer or receiving a free promotional unit does not by itself enrol you in a subscription.
Current monthly offer and recurring authorisation
The current monthly plan delivers and bills one unit each month with 20% off the ordinary one-time unit price. For reference, at the current USD prices this is USD23.96 per FEMM+ 50 ml jar or USD37.60 per Lumière 280 g container, before any applicable taxes. Availability still applies. The currency, recurring amount, quantity and billing frequency shown in your checkout and subscription confirmation govern your subscription. Any shipping charge must also be disclosed before you subscribe; the current free-shipping offer covers eligible subscription deliveries.
By expressly choosing the plan at checkout, you authorise the selected payment provider to securely store a payment credential or token and charge it at the disclosed recurring frequency until you cancel. The first payment is taken at checkout; future charges follow the schedule shown in your account. There is no minimum-term commitment or cancellation fee.
How to pause, skip or cancel
- Open your customer account using the email address associated with your subscription.
- Select Subscriptions, open the relevant subscription, and use the available pause, skip or cancel control. Follow the confirmation steps and retain the confirmation.
- You can also email info@suplilabs.com with the subject "Cancel subscription" and the subscription email or order number. No phone call or explanation is required. If account access is unavailable, email remains a cancellation route.
Cancel or skip before the next scheduled charge to prevent that renewal. There is no extra advance-notice period. If you email a cancellation before the scheduled charge but a processing delay causes a further charge, contact us and we will correct it. Cancellation stops future charges and deliveries; pausing stops them until resumed; skipping omits the selected delivery and the plan then continues on its schedule.
Orders already charged or dispatched
Cancellation of future renewals does not by itself refund a shipment already dispatched. Contact us promptly if a renewal has just charged and you want the unshipped order cancelled. We will cancel and refund it if it has not entered dispatch. Existing shipments remain covered by our Returns & Refunds Policy and your mandatory legal rights.
Price changes and failed payments
We will notify you before changing the recurring price, frequency or other material subscription terms, explaining the effective date and how to cancel before the affected charge. We will obtain any consent required by law. A failed payment may be retried by the subscription payment service, and a subscription may be paused or cancelled if payment or inventory remains unavailable. Contact us for assistance; we will not charge a new, undisclosed fee.
Delivery, promotions and refunds
Delivery estimates and destination restrictions are explained in our Shipping Policy. One-time "Buy 2 Get 1 Free" and "Buy 3 Get 2 Free" offers are separate from the 20% subscription offer unless an explicit combined offer is displayed and applied at checkout. Each subscription delivery retains the applicable return and defective-goods protections.
Contact
Suplilabs, Inc., trading as SupliLabs
1111B S Governors Ave, STE 39696
Dover, DE 19904, United States
Email: info@suplilabs.com
WhatsApp customer support: +27 83 730 0846 (South Africa; messaging support)
Website: suplilabs.com
This is our business correspondence address, not a walk-in shop or a return warehouse. Please request return instructions before sending goods.